FREQUENTLY ASKED QUESTIONS (FAQS)

About our products

Our products are made from high-quality, sustainable materials like mahogany wood, paper mache, and upcycled materials. Each item is handcrafted by skilled artisans, ensuring unique and eco-friendly pieces.

Yes, every product we offer is handmade by talented artisans. This ensures that each piece is unique and reflects the individual skill and creativity of the maker.

By purchasing our products, you are directly supporting fair trade practices and providing a sustainable income for artisans. Your purchase helps empower these skilled individuals and their communities.

Our products are handmade in African countries like Eswatini and Kenya, known for their rich cultural heritage and skilled artisans. Each item’s origin is listed on its product page.

Yes, all our products are ethically sourced. We work directly with artisan communities, ensuring fair wages and safe working conditions, while also promoting traditional craftsmanship.

To preserve your items in top condition, keep them away from direct sunlight and high humidity. Clean wooden products with a soft, dry cloth. Gently dust paper mache pieces and avoid exposure to moisture. For detailed care guidelines, please refer to the specific instructions on each product page.

Shipping and returns 

We ship orders directly from Africa using DHL Express. Delivery typically takes 5-7 business days, depending on your location. You can track your order online from the moment it ships.

No, currently we do NOT offer gift wrapping or the option to include a personalized message. 

 

We want you to love your purchase! If you’re not satisfied, you can cancel the order within 30 days of delivery and get a full refund. Please review our return policy for more details.

 

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