At Crafts of Africa, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and make use of our services.

1. Information We Collect

Personal Information: When you place an order, sign up for our newsletter, or contact us through our website, we may collect personal information such as your name, email address, phone number, and shipping address.

Payment Information: We use secure payment processors to handle transactions, and we do not store your credit card information on our servers.

Usage Data: We collect information about how you interact with our website, including your IP address, browser type, and pages visited. This helps us improve our services and enhance your experience.

2. How We Use Your Information

Order Fulfillment: To process and deliver your orders, manage your account, and communicate with you about your purchases.

Customer Support: To respond to your inquiries and provide assistance.

Marketing: With your consent, we may use your contact information to send you newsletters, promotional offers, and updates about our products and services. You can opt out of these communications at any time.

Analytics: We use third-party services such as Google Analytics to track and analyze website traffic and user behavior. This helps us understand how our site is used and make improvements.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal information. Our website uses SSL (Secure Sockets Layer) encryption to ensure that your data is transmitted securely. We also restrict access to personal data to authorized personnel only.

4. Third-Party Services

We may use third-party services to enhance our website and provide better services. This includes, but is not limited to:

Google Analytics: We use Google Analytics to track and analyze website traffic and user behavior. Google Analytics collects data such as your IP address, browser type, and pages visited. For more information on how Google Analytics collects and uses data, please refer to Google’s Privacy Policy.

Facebook/Meta: We use Facebook/Meta’s services for advertising and to analyze user interactions with our site. Facebook/Meta collects data to help us understand user behavior and improve our marketing efforts. For more details, please review Facebook’s Privacy Policy.

Hotjar: We use Hotjar to analyze user behavior on our website through heatmaps, session recordings, and surveys. This helps us understand how users interact with our site and identify areas for improvement. For more information, please refer to Hotjar’s Privacy Policy.

Payment Processors: We use secure payment processors to handle transactions. These processors have their own privacy policies and are responsible for the security of your payment information.

5. Cookies

Our website uses cookies to improve your browsing experience and provide personalized content. Cookies are small data files stored on your device that help us remember your preferences and track your visit to our site. You can control cookie settings through your browser settings.

6. Your Rights

You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any concerns about your data, please contact us at [email protected].

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our site constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Crafts of Africa
Email: [email protected]