Delivery And Shipping

At Crafts of Africa, we are committed to bringing the beauty and authenticity of African craftsmanship directly to your doorstep in the USA.

Fast and Reliable Shipping

We partner with DHL to ensure that your unique handcrafted items are delivered quickly and safely. DHL collects your package directly from our talented artisans in Africa and handles it with the utmost care, ensuring it reaches you as soon as possible.

Shipping Times

Deliveries to the USA: Shipping to the USA typically takes less than a week, between 5 to 6 business days.

Shipping Costs

A flat rate of $20 applies to all orders, regardless of size or weight. Enjoy free shipping on orders over $100. The total cost will be shown at checkout.

Customs and Duties

Please note that orders may be subject to customs fees, duties, or taxes imposed by U.S. regulations. These charges are the responsibility of the customer. DHL will handle customs clearance, and you will be notified if any additional charges apply.

Delivery Delays

While we strive to deliver your order within the estimated time frame, please note that unforeseen delays may occur due to customs processing or other factors beyond our control. Rest assured, we will keep you informed every step of the way and work closely with DHL to resolve any issues promptly.

Delivery Area

Please note that Crafts of Africa currently delivers only to addresses within the United States.

Contact Us

If you have any questions or concerns about your delivery, please feel free to contact our support team via the Contact Us form on our website. We are here to help ensure your shopping experience is as smooth and enjoyable as possible.

Shipping Process

#1 Order Processing

Once you place your order, our team carefully prepares your items for shipment. This includes quality checks and packaging to ensure your products arrive in perfect condition.

#2 DHL Collection From Africa

DHL collects your package directly from the manufacturer in Africa. By partnering with DHL, we guarantee that your order is in professional hands from the moment it leaves the artisan’s workshop.

#3 Tracking Your Order

After your package has been collected, you will receive a tracking number via email. This allows you to monitor your order’s journey every step of the way, from Africa to your doorstep in the USA.

#4 Delivery to Your Doorstep within the USA

DHL delivers your package directly to your door, ensuring a smooth and efficient delivery process. Whether you're at home or at work, your handcrafted item will be delivered to the location of your choice.

Return & Refund Policy

At Crafts of Africa, we are committed to ensuring every customer has a delightful experience. If you’re not completely satisfied with your purchase, we offer a full refund within 30 days of receiving your order. You can choose to either keep the product or donate it to a local organization or individual in need.

How Our Refund Process Works

Request a Refund: Contact us within 30 days of receiving your order via email [email protected]. Please share the reason for your refund request and include a clear image of the product.
Keep or Donate: Instead of returning the product, you can choose to keep it or make a positive impact by donating it to someone in need. We encourage you to share the joy of African craftsmanship with others!
Full Refund Issued: Once your refund request is approved, we will issue a full refund, including the original shipping cost, within 5 working days.

Why We Do This

Shipping costs for international orders can be high and time-consuming. We want to simplify the process for our customers while staying true to our mission of making a positive impact. By giving you the option to donate the item, we ensure that it continues to create value in your community.